Beginner’s Mind

Beginner’s Mind

My son is a college freshman and I went to visit him this weekend, one month into his college life. I was reminded just how intense going to college is–you move to a new place, start a new job, live with a bunch of strangers, and have to figure out everything...
Living in this World with Clear Eyes and an Open Heart

Living in this World with Clear Eyes and an Open Heart

A friend reached out to me recently. She was struggling with a difficult question. She has a son who is a college freshman, hundreds of miles away from her, and a first grader. Her son, like mine, is the same age as the students who survived the Sandy Hook shooting....
One Way to Beat Burnout: Remember Your Why

One Way to Beat Burnout: Remember Your Why

I’m seeing so much burnout all the time, especially among managers. According to Gallup, about half of managers report feeling burned out at work very often or always. It’s a challenge to address, because the circumstances that led to the...
Celebrating 5 Years

Celebrating 5 Years

This is me at my going-away party at the Justice Department. I had been there fifteen years—through the birth of my three kids, through three presidents and seven attorneys general (eight if you count Sally Yates), through innumerable policy briefings, emails, and...
Train the Trainers

Train the Trainers

I’ve now trained thousands of people in corporate, government, education, and nonprofit organizations on my LASER Technique for responding with empathy to trauma in the workplace. I’ve learned so much about how to balance the research and the data with the...