Articles
The LASER Technique: Listen
An employee whose child is facing a mental health crisis. A coworker who has just been diagnosed with cancer. A team managing clients who are angry and abusive. Our organizations are filled with people experiencing anxiety, grief, and distress, especially now. As one...
How to Encourage Leadership to Be More Empathetic
People often ask me how to get their leaders onboard with the idea that empathy at work matters. Here’s my best advice: Engage your own empathy first. Did you know that 7 in 10 CEOs admit that consistently showing empathy at work is difficult for them, and 68%...
Global Leadership Forecast 2023 | DDI
DDI | Development Dimensions International's latest Global Leadership Report is out today and it provides further evidence that empathetic leadership is essential to success. A few key findings: + The top 3 concerns of CEOs are attracting and retaining talent,...
Develop Culture Humility
I recently attended the funeral of a man who had been a supervisor in a large company. The service was Quaker, so attendees were invited to speak if we chose to. One of the few Black people in the mostly White crowd soon stood from the table of work colleagues. He...
Finding Joy
I’ve thinking a lot lately about joy. I wrote an article this week about protecting yourself from leadership fatigue, and since then have heard from so many of you who are struggling—trying to support your teams through uncertainty, upheaval, and tragedy. It’s a...
Leadership Fatigue
I wrote this week in Fast Company about something I'm hearing a lot about lately--leadership fatigue. Leading through this era of upheaval and strife hasn't been easy. We've had to acknowledge hardship without signaling despair, model vulnerability without appearing...
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