Articles
The Power of Empathy
For this month’s LinkedIn newsletter, I’m sharing a story about a time when empathy helped turn a difficult situation into a really wonderful experience. This is excerpted from my book, The Empathetic Workplace, which I hope you’ll check out if you haven’t already. In...
Tech Lead Podcast on Trauma at Work
Trauma in the workplace affects individual well-being and organizational success. I spoke recently on the TechLead podcast about how to better support employees and colleagues through periods of trauma and distress. Step one? Managers should look out for changes in...
5 Ways Trauma-Informed Leaders Can Help Ease Workers’ Anxiety
Change can create fear, especially when it comes without communication and support. When we are afraid, it’s more difficult to think creatively, to solve problems, to communicate, to recall what we’ve learned, and to make good decisions. In these times of economic...
Mental Health Has Become a Business Imperative
Great information and perspectives in this article from MIT Sloan, which notes that "nearly 81% of workers face some form of burnout or mental health issue, and 68% of employees say their daily work has been interrupted by these challenges." In a study of 1000...
What I’m Talking About When I Talk About Trauma
In my work advising organizations on better responses to trauma in the workplace, I often hit an early stumbling block: What is trauma, anyway? It can be surprisingly controversial. Some are concerned that “trauma” is overused; “I’m so traumatized because my boss is...
How to Discuss the Elephant in the Room
I recently provided my thoughts for an article in Newsweek on “forced trauma talks” in some workplaces—where employees are required to discuss difficult experiences from their pasts. In case it wasn't clear, you don't owe anyone your story of trauma. Workplaces should...
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