Articles
One Way to Beat Burnout: Remember Your Why
I'm seeing so much burnout all the time, especially among managers. According to Gallup, about half of managers report feeling burned out at work very often or always. It's a challenge to address, because the circumstances that led to the burnout--long hours,...
Celebrating 5 Years
This is me at my going-away party at the Justice Department. I had been there fifteen years—through the birth of my three kids, through three presidents and seven attorneys general (eight if you count Sally Yates), through innumerable policy briefings, emails, and...
Train the Trainers
I've now trained thousands of people in corporate, government, education, and nonprofit organizations on my LASER Technique for responding with empathy to trauma in the workplace. I've learned so much about how to balance the research and the data with the stories,...
The Importance of Work Friends
I've been diving into Gallup's data on engagement and in particular the impact of loneliness. A statistic that surprised me is that people who report that they have a best friend at work are significantly more likely to:-engage customers and internal partners-get more...
What I Have Learned at Age 50
I turned 50 last week, and took the opportunity to reflect on some of the life lessons I’ve learned along the way, and for which I am grateful. I share them here, in case they're helpful to you, too. Self-care is a daily practice. Oh, how I wish this weren’t so....
Businessolver 2024 State of Workplace Empathy Report
Businessolver has released its 2024 State of Workplace Empathy Report, and it's a doozy. The subheading is, "Pouring from an Empty Empathy Cup." The report notes that high interest rates and challenging market conditions mean that some leaders are having to make...
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