Book - Katharine Manning

THE STEP-BY-STEP LASER METHOD TO ADDRESS WORKPLACE TRAUMA

You shouldn’t just prepare for reports of trauma in the workplace. You should plan for it.

The Empathetic Workplace provides practical advice to help those who work with humans respond to issues that are uniquely human.

BUY THE EMPATHETIC WORKPLACE

WHY READ THE EMPATHETIC WORKPLACE?

This critical resource gives anyone who may come into contact with someone in trauma a tested and proven five-step method, called the LASER method, to prepare for what lies ahead.

LISTEN

Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive.

ACKNOWLEDGE

Recognizing the courage of someone who shares a difficult personal story with you and acknowledging their disclosure as a gift.

Returning some measure of control to the victim by sharing information with him or her about the reporting process or the non-confidential aspects of their report’s status.

EMPOWER

Providing the traumatized person with resources that are available to them by the company

RETURN

Ensuring that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates

Praise For The Empathetic Workplace

If you are a leader, responding to trauma is part of your job–a part of your job you’ve probably not been trained for. The Empathetic Workplace will teach you how to take care of the person harmed, yourself, and your team. At any given time, but especially during Covid, at least one of your employees is likely experiencing trauma–illness, racism, sexual harassment, a daily barrage of microaggressions, financial strain. Your response can maximize the odds of recovery and build relationships that give work meaning.

Katharine Manning’s ground-breaking book The Empathetic Workplace is required reading for every leader from the CEO to the first-time manager. This book will shock you into awareness of the ‘silent’ enemy – trauma – which impacts individual and team performance in all organizations. Katharine’s 25 years of experience as a counselor, advocate and legal advisor, make this the most comprehensive book to address the trauma crisis that exists today. Add this book to your leadership toolbox immediately and put Katharine’s insights into action.

You cannot read this concise, thorough book without feeling immediately better prepared to respond to a crisis for the benefit of the organization, and for the benefit of the employee. Anyone responsible for the wellbeing of an organization and the people in it should read and implement the lessons Ms. Manning has shared from her extensive experience and research. This book will help its readers make workplaces better human spaces.