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Attorney. Author. Guide.
Katharine Manning
Training, coaching, and consultation on empathy when it matters most.
The way we support employees, clients, and co-workers during hard times will have a long-term impact on their healing, on our relationship with them, and on our organization’s success. Katharine can help.
Training
Engaging and interactive training sessions on empathy at work that create connection and enhance success.
Coaching
Build your communication skills and self-management to create meaningful, long-lasting productivity, loyalty, and trust.
Consultation
Guiding your team to solutions that are people-centered, compassionate, and effective.
Work with Me
As we’ve faced the pandemic, racial violence, political upheaval, economic uncertainty, and more, workers have experienced skyrocketing rates of stress, anxiety, depression, and burnout, and engagement is at record lows. Difficult times can also be an opportunity for growth, though. In particular, when we support one another through challenges, we build long-lasting trust that yields increased productivity, engagement, satisfaction, and loyalty.
Through training, coaching, and consultation, I can provide your team with an understanding of the impact of trauma at work and the skill to support those in crisis while guarding against compassion fatigue and fulfilling organizational responsibilities. Download my services offering to learn more.
The Empathetic Workplace
The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job is an accessible guide to handling trauma and distress among employees, clients, and co-workers. It provides an overview of the prevalence and effect of trauma at work, then covers the LASER process for responding effectively to trauma on the job: Listen. Acknowledge. Share. Empower. Return. Filled with stories and practical advice, the book is an easy path to gaining the skills that are required in today’s workplace.
Kim Scott, author of Radical Candor, said, “If you are a leader, responding to trauma is part of your job–a part you’ve probably not been trained for. The Empathetic Workplace will teach you how to take care of the person harmed, yourself, and your team.”
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